Using an SSH Connection to Provide Remote Support (Part I)

david@systemoverlord.com (David Tomaschik) — Tue, 20 Sep 2011 15:37:46 +0000

Last week, at the ALE meeting, a question came up about using SSH to provide remote support for someone who is not especially Linux-literate. I suggested using an SSH reverse tunnel so the end-user wouldn't need to worry about firewalls, NAT, etc.

Thinking about the problem, I realize that it's a little more complicated than that. So in part 1, I'm going to discuss the general solution and the approach to the problem. In Part II, I'll present a more comprehensive solution that will (I think) scale better.

Support on System Overlord

Using an SSH Connection to Provide Remote Support (Part I)